The archive
Beyond Management Rights 2026
The second Beyond brings the management rights and accommodation community together at Miami Marketta for an evening of real conversation, useful connections and the people who understand the work.
- When
- End time to be confirmed
- Where
- The Laneway, Miami Marketta, Miami, Queensland
- Format
- An evening built around one conversation: open networking, time to meet the exhibitors, the No Vacancy for Trouble! panel, audience questions, prize draws, then back to the room.
Tuesday 13 October 2026
Thank you.
The Laneway, Miami Marketta, Miami
Beyond Management Rights 2026 is done. Thank you to everyone who came down to The Laneway on Tuesday night — owners and resident managers, receptionists, housekeepers, maintenance and front-of-house teams, brokers, suppliers and advisers. The room was full of the people who actually do this work, which was the whole point of it.
No Vacancy for Trouble! put the hard part of the job on the table: refusing a check-in, ending a stay lawfully, keeping one person safe on their own at two in the morning, writing the incident report that matters months later, and knowing when to pick up the phone.
The film of the night is here — a minute and a half of what the room actually looked and sounded like. The photographs are still coming, and they will go to everyone on this list.
The panel
Four people who answered the questions this industry actually has.
- Matthew Manz
Partner, Mahoneys Lawyers and Advisors
- Chris de Closey
Director, Switch Solutions, and owner of Good to Book
- Benjamin Lee
Founder and General Manager, OPUS Contact Centre Solutions
- Julie Smith
General Manager, Reflections Coolangatta Beach
Event Sponsor
Who backed the night so that attendance could stay free.
The exhibitors
Every business that took a table and spent the evening being useful. Each one links to its own site.
- Coochie HydroGreen
- Complete Real Estate Services
- Elite Transfers
- Experience Oz Local Agent
- Go Wide Events · co-organiser
- Go Wide Group
- Hotel Resort Sales
- humanistic HR
- Kelley & Scott Rigby
- Leather & Fabric Doctor Broadbeach
- Lighthouse Insurance Brokers
- Linkbase
- Mike Phipps Finance
- Nexo Terra · marketing and AI
- OPAT
- OPUS Contact Centre Solutions
- SEQ Pipe Works
- Switch Hotel Solutions
- VMA Promotional Products
- Zap’em Pest Management
An offer for everyone who was there
25% off every Go Wide Group service — films and photography, events, and marketing and AI. Get in touch, mention Beyond Management Rights, and it comes off your project. The offer stands until 31 December 2026.
Claim the 25%The venue and the team
- The Laneway at Miami Marketta
- Marion Simon and the Beyond Management Rights team
- Everyone who carried a table, poured a drink and reset the room
Beyond runs on the people who turn up. Stay on the list and you will hear about the next one first.
Recorded at Beyond Management Rights 2026. Figures are approximate.
The film
Watch the official event film
What it was
What made the night work.
The people who get it
Owners, resident managers and frontline teams who deal with the same building, the same guests and the same three-in-the-morning phone calls you do.
Providers worth knowing
Trades, technology, finance, guest services and management rights specialists — in the room, ready to talk, not pitching from a stage.
A night that is actually enjoyable
Drinks, food from the Marketta kitchens, and a programme kept deliberately short so the evening belongs to the conversations.
The programme
How the evening ran.
5.30pm
Doors open: arrival, exhibitors and networking
Cash bar at the venue. Find your people and walk the room.
6.15pm
Official opening
Welcome and Event Sponsor acknowledgement. Kept brief.
6.45pm
Panel: No Vacancy for Trouble!
About 30 minutes on preventing, managing and responding to unwanted, threatening or seriously misbehaving guests — lawfully, consistently and safely.
Audience questions
Prize draws and thanks
Closing conversations
The room stays open.
Who it’s for
- Management rights owners and resident managers
- Accommodation and building managers
- Receptionists, concierges and frontline teams
- Industry suppliers and service providers
What the ticket included
- Free entry — no ticket to buy
- Access to every exhibitor in the room
- The full evening programme, including the panel
- Entry to the prize draws
The room
A few moments from the night.
Photography from the official event film. Captured by Go Wide Studio.
The panel
No Vacancy for Trouble!
Four perspectives on the same problem, in one conversation — then the floor opened for questions.
Management rights law
Refusing a check-in, ending a stay lawfully, and where a holiday guest stops being a guest.
Matthew ManzAccommodation, strata and property lawyerMahoneys
Guest risk alerts and incident reports
Spotting a problem booking before it checks in, and what a properly written incident report is worth later.
Chris de CloseyDirectorSwitch Solutions, and owner of Good to Book
After-hours support and escalation
What happens at 2am when a guest will not settle, and how a team escalates without putting one person in the middle of it.
Benjamin LeeFounder and General ManagerOPUS Contact Centre Solutions
Running the building, night after night
What a difficult guest looks like from the desk of a property that has to open again tomorrow morning.
Julie SmithGeneral ManagerReflections Coolangatta Beach
What the conversation covered
- When difficult becomes serious misconduct
- Booking terms, house rules and registration wording
- Refusing a check-in, and ending a stay lawfully
- De-escalation, and keeping a lone worker safe
- After-hours escalation, and when to call police
- Evidence: CCTV, messages, witness accounts and incident reports
- Refunds, chargebacks and platform penalties
- Retaliatory reviews and false allegations
Questions
Good to know.
Who should come?
Anyone connected to management rights, body corporate, strata or accommodation operations. Owners, managers, staff, contractors, suppliers, advisers and wider teams are all welcome.
What does it cost to attend?
Attendance is free. A cash bar will be available at the venue.
Can I bring my staff and contractors?
Yes. That is central to the purpose of the event. Bring the people who help make your business work, so they can feel recognised, make connections and understand the wider industry they are part of.
Is it a sales event?
No. Exhibitors are there to be useful and to meet people properly. The programme is built around practical conversation, not pitches.
Can my business exhibit?
Yes. Multiple businesses from the same industry are welcome: the point is for attendees to meet and compare a strong range of relevant providers in one room. The table price for the next Beyond is still being set — register your interest and you will have it first.
What is included with an exhibitor table?
One small catering table, two chairs, a snack platter for the table, and a $50 gift voucher purchased on your behalf and presented as a prize on the night.
Will photos and video be taken?
Yes. Beyond and its production team photograph and film parts of the evening for event coverage and future communications. If you would rather not be identifiable in that coverage, tell the registration team when you arrive.
Where exactly is it?
The Laneway at Miami Marketta, 23 Hillcrest Parade, Miami. There is street parking around the venue and it is an easy run down the highway from anywhere on the Coast.
Can I get there by tram?
Yes. The closest G stop is Miami North, about 400 metres from Miami Marketta — a short walk west, away from the ocean. The G now runs straight through Miami, so there is no need to change to a bus.
What's next
Register your interest in the next one.
Tell us whether you want to be in the room or on the floor, and you will hear the date before it is announced.