Beyond Management Rights 2026
No Vacancy for Unwanted Guests!
A practical industry conversation about preventing, managing and responding to badly behaved or unsafe guests — while protecting staff, guests, owners, property and the business.
- When
- End time to be confirmed
- Where
- The Laneway, Miami Marketta, Miami, Queensland
- Format
- An evening built around one conversation: open networking, an hour to meet the exhibitors, the No Vacancy for Unwanted Guests! panel, audience questions, prize draws, then back to the room.
Why come
Why attend.
The people who get it
Owners, resident managers and frontline teams who deal with the same building, the same guests and the same three-in-the-morning phone calls you do.
Providers worth knowing
Trades, technology, finance, guest services and management rights specialists — in the room, ready to talk, not pitching from a stage.
A night that is actually enjoyable
Drinks, food from the Marketta kitchens, and a programme kept deliberately short so the evening belongs to the conversations.
The programme
How the evening runs.
The shape of the night. Exact times go up as soon as they are locked in.
Arrival and open networking
Doors from 5.30pm. Cash bar at the venue. Find your people.
Exhibitors and open networking
An unscheduled hour to walk the room and talk to the providers properly.
Welcome and Event Sponsor acknowledgement
Kept brief. Nobody came here to sit through slides.
Panel: No Vacancy for Unwanted Guests!
Guest-risk technology, after-hours support and management rights law on handling difficult and unsafe guests.
Audience questions
Prize draws and thanks
Closing conversations
The room stays open.
Still to be confirmed
- The finish time
- The full panel line-up
- The exhibitor list
Register and each of these reaches you as it lands.
Who it’s for
- Management rights owners and resident managers
- Accommodation and building managers
- Receptionists, concierges and frontline teams
- Industry suppliers and service providers
What the ticket included
- Free entry — no ticket to buy
- Access to every exhibitor in the room
- The full evening programme, including the panel
- Entry to the prize draws
The venue
Where it happens.
The panel
No Vacancy for Unwanted Guests!
Four perspectives on the same problem, in one conversation — then the floor opens for questions.
After-hours support and escalation
What happens at 2am when a guest will not settle, and how a team escalates without putting one person in the middle of it.
Confirmed — speaker announced shortly
Guest risk alerts and incident reports
Spotting a problem booking before it checks in, and what a properly written incident report is worth later.
Confirmed — speaker announced shortly
Management rights law
Refusing a check-in, ending a stay lawfully, and where a holiday guest stops being a guest.
Confirmed — speaker announced shortly
Online booking platform
Platform response, refunds, evidence and what happens to a retaliatory review.
Seat to be confirmed
Safety, escalation and police response
When to call, what happens when you do, and what officers need from you on arrival.
Seat to be confirmed
What the conversation covers
- When difficult becomes serious misconduct
- Booking terms, house rules and registration wording
- Refusing a check-in, and ending a stay lawfully
- De-escalation, and keeping a lone worker safe
- After-hours escalation, and when to call police
- Evidence: CCTV, messages, witness accounts and incident reports
- Refunds, chargebacks and platform penalties
- Retaliatory reviews and false allegations
Questions
Good to know.
Who should come?
Anyone connected to management rights, body corporate, strata or accommodation operations. Owners, managers, staff, contractors, suppliers, advisers and wider teams are all welcome.
What does it cost to attend?
Attendance is free. A cash bar will be available at the venue.
Can I bring my staff and contractors?
Yes. That is central to the purpose of the event. Bring the people who help make your business work, so they can feel recognised, make connections and understand the wider industry they are part of.
Is it a sales event?
No. Exhibitors are there to be useful and to meet people properly. The programme is built around practical conversation, not pitches.
Can my business exhibit?
Yes. Exhibitor tables are $300 plus $30 GST — $330 in total. Multiple businesses from the same industry are welcome: the point is for attendees to meet and compare a strong range of relevant providers in one room.
What is included with an exhibitor table?
One small catering table, two chairs, a snack platter for the table, and a $50 gift voucher purchased on your behalf and presented as a prize on the night.
Will photos and video be taken?
Yes. Beyond and its production team photograph and film parts of the evening for event coverage and future communications. If you would rather not be identifiable in that coverage, tell the registration team when you arrive.
Where exactly is it?
The Laneway at Miami Marketta, 23 Hillcrest Parade, Miami. There is street parking around the venue and it is an easy run down the highway from anywhere on the Coast.
What's next
Come along.
Places are limited and the room fills up.